Last updated: October 5, 2025

Welcome to BITES (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the BITES app and related services. This policy applies to both end-users (customers) and restaurant partners.

By using BITES, you agree to the terms of this Privacy Policy.

1. Information We Collect

For Customers

When you use BITES to place an order, we may collect the following information:

• Personal Information: Name, email address, phone number, and delivery address.
• Order Information: Items you order, restaurant choices, and transaction history.
• Location Data: To provide accurate delivery services.

For Restaurants

When you sign up as a restaurant partner, we may collect the following information:

• Account Information: Your name, email address, phone number, and password to secure your account.
• Restaurant Details: Restaurant name, address, cuisine type, operating hours, and menu details.
• User-Generated Content: Any additional information you provide, such as menu descriptions or images.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services for both customers and restaurants.
• Process and deliver customer food orders.
• Set up and manage your restaurant's online presence on our platform.
• Communicate with you about your orders, account, promotions, or updates.
• Improve and personalize your app experience.
• Ensure secure payments and prevent fraud.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your information with:

• Restaurants and delivery partners: To process and deliver customer orders.
• Customers: We share restaurant information (name, menu, address) to allow them to place orders.
• Payment providers: To securely process transactions.
• Service providers: For analytics, customer support, and app functionality.
• Legal authorities: If required by law or to protect BITES and its users.

4. Data Security

We use industry-standard security measures to protect your personal information. While we take every precaution, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to your information.
• Request to delete your account and associated data by emailing vinay@bitesau.com. Please note we are subject to legal obligations for data retention.
• Opt out of promotional communications.

6. Cookies and Tracking

BITES may use cookies and similar technologies to improve app functionality, analyze usage, and enhance your experience. You can manage cookies through your device settings.

7. Children’s Privacy

BITES is not directed to individuals under the age of 18. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated date.